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Transform WhatsApp Chats Into Sales

ConnectCRM automates your WhatsApp conversations, captures every lead, and helps your team close deals faster. Built for banks, insurers, retailers, fast-food, customer service teams, oil & gas, healthcare, and real estate in Nigeria.

Industry Solutions

Drop-in blueprints you can enable on day one. Each blueprint includes smart intents, data capture, and handoffs.

Insurance: Quote → KYC → Bind

FNOL intake e-KYC workflow Policy docs
  • Smart quote flow (auto/home/health) with premium range and upsell prompts.
  • BVN/ID capture & selfie check via secure link; auto-populate proposal forms.
  • Claims FNOL: collect photos, geo, incident notes; route by policy & severity.
Customer: “I need car insurance for a 2018 Corolla.”
Bot: “Third-party from ₦XXk/mo or Comprehensive from ₦XXk/mo. Want full coverage? I’ll collect a few details.”
Bot: “Tap to verify BVN & upload license. ~2 mins.”
Bot: “Done! Here’s your policy draft & payment link.”
Enable Insurance Blueprint See KYC & Data FAQ

Key Metrics

Quote→Bind+28–45%
FNOL time-35%
Avg. premium+12%

Integrations

Policy admin, payments, e-sign, ID/BVN verification.

Banking: Acquisition & Servicing

Account opening Loan pre-screen Tiered support
  • Micro-KYC for entry tiers; auto-escalate to full KYC with secure capture.
  • Lead scoring for SMEs & retail; route to RM when intent = “apply”.
  • Balance, card dispute, branch hours—handled via verified flows.
Prospect: “Open an account.”
Bot: “Great—2 minute setup. Need selfie + ID. Ready?”
Bot: “Account created. Here’s your virtual card. Physical card pickup location?”
Enable Banking Blueprint Security & Data

Key Metrics

Acct. open time-60%
Drop-offs-35%
RM handoffsInstant

Compliance Aware

Designed to align with NDPR and bank KYC policy. Configurable retention windows.

Retail: Catalog → Cart → Pay

Product finder Delivery & pickup Returns
  • Send PDF/URL catalog; bot extracts sizes, variants, price.
  • Cart building in chat; abandoned cart reminders.
  • Payments via secure link; order tracking updates.
Customer: “Black polo in L?”
Bot: “In stock. ₦12,500. Add to cart?”
Bot: “Added. Checkout now or keep shopping?”
Enable Retail Blueprint View Plans

Key Metrics

AOV+8–15%
Cart recovery+22%
Reply time<3 min

Ops

Warehouse notes, stock alerts, and courier handoff messages baked in.

Fast Food: Menu → Order → Dispatch

Menu parsing (PDF) Store finder Prep & ETA
  • Understands combos, add-ons, and spice levels (e.g., Suya medium/hot).
  • Supports pickup or delivery with fee transparency.
  • Tracks order status; sends ready-for-pickup ping.
Diner: “Order 2 chicken suya, extra pepper.”
Bot: “Got it. ₦5,800 total. Pickup at Victoria Island in 18–22 mins?”
Bot: “Pay now or on pickup?”
Enable Fast-Food Blueprint See Results

Key Metrics

Order speed-40%
Repeat orders+18%
Add-on attach+25%

Kitchen Mode

Auto-print tickets, prep timers, and throttle when the line is slammed.

Customer Service: Deflect → Triage → Resolve

24/7 bot + handoff Ticketing sync SLA tracking
  • Smart deflection from FAQs and policy lookups; fallbacks to live agent.
  • Auto-triage by intent, sentiment, and priority; route to queues/skills.
  • CSAT pulse post-resolution; VoC tags feed into analytics.
Customer: “My order hasn’t arrived.”
Bot: “Let me check… It’s out for delivery. Want SMS updates or connect to an agent?”
Bot: “I’ve queued you for the delivery team (ETA 3 min).”
Enable Customer Service Blueprint SLAs & Escalations

Key Metrics

Self-serve deflection+25–40%
First response<2 min
CSAT+12–20%

Integrations

Zendesk/Freshdesk, custom CRMs, SLA timers, knowledge base ingestion.

Oil & Gas: Order → Schedule → Proof

B2B fuel & lubes Dispatch & POD HSE incident
  • Clients place bulk orders via WhatsApp; contract pricing auto-applied.
  • Depot & tanker scheduling with live status and driver handoff messages.
  • HSE incident intake: photos, geotag, category, severity; instant alerts.
Buyer: “Reorder 30k liters AGO for Apapa site.”
Bot: “Price ₦XXX/ltr (contract). Dispatch window tomorrow 8–12? Need driver’s name & plate for gate pass?”
Bot: “POD captured. Invoice sent to accounts.”
Enable Oil & Gas Blueprint Compliance & Data

Key Metrics

Order cycle time-30–45%
POD accuracy+20%
HSE reportingReal-time

Integrations

ERP (pricing & inventory), depot scheduling, GPS/driver apps, finance invoicing.

Healthcare: Book → Triage → Follow-up

Appointments Rx refill Lab results
  • Self-serve booking & reminders for clinics, dental, and pharmacies.
  • Symptom triage with escalation rules; send pre-visit forms.
  • Rx refills & lab result notifications with secure links.
Patient: “Need a dentist on Friday.”
Bot: “Slots: 10:30, 12:00, 15:00. Pick one?”
Bot: “Booked. I’ll remind you 24h/2h before. Need directions?”
Enable Healthcare Blueprint Privacy & NDPR

Key Metrics

No-show rate-25–35%
First response<5 min
Recall/Follow-ups+18%

Integrations

EMR/EHR, HMO eligibility, payment links, lab/Rx systems.

Real Estate: Enquiry → Qualify → Viewing

Property match Viewing scheduler Docs & offers
  • Match buyers/tenants to listings by budget, beds, location, and amenities.
  • Coordinate viewings, share maps, and send reminders automatically.
  • Capture KYC, proof of funds, and route offers to agents instantly.
Buyer: “3-bed on the Island, ₦250m budget.”
Bot: “Found 4 options in VI/Ikoyi. Want to see photos or schedule a viewing?”
Bot: “Viewing booked for Sat 11:00. I’ll share location 1h prior.”
Enable Real Estate Blueprint Compare Plans

Key Metrics

Lead→Viewing+30–45%
Days on market-10–15%
Agent response<5 min

Integrations

Listing CMS/MLS, e-sign, payments, agent calendars, KYC.

Powerful Features Built for Growth

AI that feels human, workflows that scale, and a clean dashboard for your team.

AI Automation

Smart replies and automated follow-ups that feel human.

Instant Lead Capture

Every chat turns into a qualified lead automatically.

Smart Routing

Directs messages to the right agent based on skills and intent.

Real-time Insights

Live dashboard with performance metrics and trends.

Workflow Automation

Automate repetitive tasks, reminders, and approvals.

Team Collaboration

Internal notes and seamless handoffs between agents.

+30%

Conversion uplift

-25%

Faster responses

+50%

More engagement

99.9%

Uptime

+85%

Capture rate (leads/chat)

+40%

Average deal size increase

<3m

Typical reply time

+70%

Customer satisfaction score

Simple, Transparent Pricing

Choose the plan that fits your business. No hidden fees, cancel anytime.

Starter

₦15,000 /month
  • Up to 500 chats/month
  • Basic automation
  • Lead capture
  • Email support
  • Basic reporting
MOST POPULAR

Professional

₦45,000 /month
  • Up to 2,000 chats/month
  • Advanced automation
  • Smart routing
  • Priority support
  • Advanced analytics
  • Team collaboration

Enterprise

Custom
  • Unlimited chats
  • Custom automation
  • Dedicated account manager
  • 24/7 support
  • API access
  • Custom reporting
  • White-label options

All plans include a 14-day free trial with no credit card required.

Trusted by Nigerian Businesses

Don't just take our word for it—here's what our customers say.

★★★★★

"Since implementing ConnectCRM, our sales team has closed 40% more deals in the first month alone. The automated follow-ups are a game-changer!"

Adunni Ojo, CEO, NexaServe

★★★★★

"Our customer response time went from hours to minutes. The smart routing ensures queries reach the right team instantly."

Chinedu Okafor, Sales Director, NegaTrade

★★★★★

"The analytics dashboard helped us identify bottlenecks we didn't even know existed."

Aisha Bello, Operations, AgroLink Africa

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